Unplanned Partial Outage - Device Activities

Update timeline

1. identified Oct 24, 2024, 02:16 PM UTC

   An unplanned Performance Degradation for Device Monitoring API services has been identified. We are working to restore the impacted services as soon as possible. Partner Impact: • Partners will notice delays regarding the API response times for the following endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents Customer Impact: • Customers attempting to provide device consents during onboarding may experience longer than expected application loading times when performing the associated actions Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. resolved Oct 24, 2024, 02:50 PM UTC

   An unplanned Performance Degradation for Device Monitoring API services has been resolved. All operations are running within normal service levels. Partner Impact Resolution: • High API Response and 5XX error messages would have been observed during the outage duration on API endpoint: POST /v1/persons/{person_id}/device_activities Impacted Endpoints: • POST /v1/persons/{person_id}/device_activities Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: POST /v1/persons/{person_id}/device_activities POST /v1/persons/{person_id}/device_consents API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.