Solaris incident
Unplanned Outage for Incoming and Outgoing SEPA Instant Transfers
Resolved after 3 hours 14 minutes, affecting Digital Banking and Other, on March 5, 2025.
An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
Affected components
Update timeline
- investigating Mar 05, 2025, 02:16 PM UTC
An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- monitoring Mar 05, 2025, 03:41 PM UTC
An unplanned full outage has been identified to be impact SEPA Instant transfers, as of 5th of March 2024 14:40 CET at TIPS which are impacting Incoming and outgoing transactions. ECB Reference Link: https://www.ecb.europa.eu/paym/target/html/tips_history.en.html Partner / Customer Impact: • For Outgoing SEPA Instant transfers -> Transactions are still accepted from our endpoints yet there will be a delay on settlement due to the TIPS outage. Partners are advised to inform customers to use normal SEPA as an alternative. • For Incoming SEPA Instant transfers -> Due the outage transactions are not being received from sender Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted Endpoints: • POST /v1/accounts/{account_id}/transactions/sepa_instant_credit_transfers API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/api-reference/digital-banking/sepa-transfers/#tag/SEPA-Instant-Credit-Transfers/paths/~1v1~1accounts~1%7Baccount_id%7D~1transactions~1sepa_instant_credit_transfers/post • https://docs.solarisgroup.com/api-reference/onboarding/webhooks/#tag/Webhook-events/paths/instant_sepa_credit_transfer_failed/post We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.
- resolved Mar 05, 2025, 05:31 PM UTC
This incident has been resolved.
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