UNPLANNED OUTAGE FOR POSTBOX SERVICE

Update timeline

1. identified Mar 30, 2025, 11:11 PM UTC

   An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. monitoring Mar 31, 2025, 12:10 AM UTC

   An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. A fix has been implemented & services are being monitored in order to ensure all operations are running within normal service levels. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

3. resolved Mar 31, 2025, 02:10 PM UTC

   An unplanned outage with PostBox service has been identified, which may impact the ability to retrieve documents using our services. Our team is actively working to restore the impacted service as soon as possible. A fix has been implemented & services have been monitored to ensure everything is being processed within normal service levels. Partner Impact: • Partners may experience HTTP 500 status error code while retrieving documents Customer Impact • Customers may experience issues with accessing documents via Web or APP Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solarisbank API services. Impacted endpoints: - API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: https://docs.solarisgroup.com/api-reference/onboarding/compliance/#tag/Postbox-Items We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.