Unplanned IDNOW Outage - Identity Service

Update timeline

1. investigating Jun 22, 2025, 11:47 PM UTC

   We would like to inform you of an ongoing service disruption affecting the identification flow via IDnow. Due to a provider-side outage, you may encounter an increased number of 5XX errors during identification attempts. Partner Impact: • Partners may receive 5XX errors when calling the following endpoint: PATCH /v1/persons/{person_id}/identifications/{id}/request Customer Impact: • End users may experience errors when accessing services dependent on identity verification. Disclaimer: The actual customer impact may vary depending on how each partner has integrated Solarisbank API services. Impacted Endpoint: • PATCH /v1/persons/{person_id}/identifications/{id}/request API Reference: For more details on the affected endpoint, please refer to our documentation: https://docs.solarisgroup.com/guides/kyc/autoident/#patch-request-person-identification If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.

2. resolved Jun 23, 2025, 01:07 AM UTC

   We would like to inform you that the disruption affecting the IDnow identification service has been successfully resolved. Our systems continue to be closely monitored, and all services are operating within normal performance levels. Customers can now retry the identification process by simply using the original identification link. The process will resume as expected without requiring any additional action. If you have any questions or require support, please contact us at [email protected] or through our dedicated ticketing platform.