Unplanned Degraded performance - Device monitoring

Update timeline

1. monitoring Jun 23, 2025, 02:40 PM UTC

   An unplanned Performance Degradation with our Device Monitoring provider has been identified. Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs. As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service cdn.dfsdk.com Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

2. monitoring Jun 23, 2025, 04:26 PM UTC

   We are continuing to monitor for any further issues.

3. monitoring Jun 23, 2025, 04:27 PM UTC

   An unplanned Performance Degradation with our Device Monitoring provider has been identified. Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs. As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service cdn.dfsdk.com Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

4. monitoring Jun 23, 2025, 04:29 PM UTC

   An unplanned Performance Degradation with our Device Monitoring provider has been identified. Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would experience issues affecting the cdn.seondf.com domain, which may cause intermittent failures when loading the Javascript SDKs. As a workaround, the recommended solution is to switch to the below verified alternate domains to ensure uninterrupted service cdn.dfsdk.com Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

5. resolved Jun 24, 2025, 08:55 AM UTC

   An unplanned Performance Degradation with our Device Monitoring provider has been resolved. Partners that are required to collect device fingerprints from their customers' devices using the Seon SDK when calling certain API endpoints would not experience any further issues. No further action is required even if you have already migrated to other domains. All following domains are operating normally. - cdn.seondf.com - cdn.seonintelligence.com - cdn.deviceinf.com - cdn.dfsdk.com The incident has been resolved. No further updates will be provided. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris' API services. Impacted endpoints: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring API Reference Documentation: To understand more about the impacted endpoint/s please read the following public documentation: • https://docs.solarisgroup.com/guides/kyc/device-monitoring/#actions-that-require-device-monitoring In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.