Solaris incident

Unplanned Outage - Terms and Condition Event

Resolved after 59 minutes, affecting Identification, on October 2, 2025.

resolved Oct 02, 2025, 11:29 AM UTC

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 02/10/2025 between 11:39 CET and 12:38 CET. Service are running within normal service level and stands resolved. Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

Started: Oct 02, 2025, 10:39 AM UTC
Resolved: Oct 02, 2025, 11:38 AM UTC
Duration: 59m
Detected by Pingoru: Oct 02, 2025, 10:39 AM UTC

Affected components

Identification

Update timeline

resolved Oct 02, 2025, 11:29 AM UTC

We have observed unplanned partial outage for Terms and Conditions Event endpoint starting 02/10/2025 between 11:39 CET and 12:38 CET. Service are running within normal service level and stands resolved. Partner Impact: 5XXs errors while calling the below API Endpoints • POST /v1/terms_and_conditions_events Customer Impact: Customers might experienced error messages and affected on-boarding flow. Disclaimer: Actual customer impact may vary, depending on each Partner's implementation of Solaris SE API services. API Reference Documentation: To understand more about the impacted endpoints please read the following public documentation: • https://docs.solarisgroup.com/api-reference/onboarding/compliance/terms-and-conditions-events We apologize for any inconveniences this outage may have caused. In case of any questions or concerns, please contact us by sending an email at [email protected] or through our dedicated ticketing platform.

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