Socure experienced a minor incident on January 30, 2026 affecting SigmaDevice iOS and SigmaDevice Android and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.
Affected components
SigmaDevice iOSSigmaDevice AndroidDevice Risk - WebSDKSigma DeviceSigma Device
Update timeline
- investigating Jan 30, 2026, 08:33 AM UTC
Starting approximately at 11:30PM ET, Jan 29 we are experiencing instability on the device ingestion service and our engineering team is investigating the issue. You may experience issue in digital intelligence and device risk module. We will update as soon as we have more update.
- identified Jan 30, 2026, 09:03 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Jan 30, 2026, 09:25 AM UTC
The incident is now resolved. We will follow up with the RCA once it is completed.