Socure incident

[SEV3] Email Risk V10.1 - Elevated Scores Observed

Minor Resolved View vendor source →

Socure experienced a minor incident on January 30, 2026 affecting Email RiskScore, lasting 32m. The incident has been resolved; the full update timeline is below.

Started
Jan 30, 2026, 10:19 PM UTC
Resolved
Jan 30, 2026, 10:51 PM UTC
Duration
32m
Detected by Pingoru
Jan 30, 2026, 10:19 PM UTC

Affected components

Email RiskScore

Update timeline

  1. identified Jan 30, 2026, 10:19 PM UTC

    We have identified an issue affecting the V10.1 version of our Email Risk model that is causing elevated scores. Our technical team has identified the root cause and is actively working on a fix.

  2. resolved Jan 30, 2026, 10:51 PM UTC

    The issue has been resolved and model scores have returned back to normal. Our technical team is continuing to monitor these services and will provide a root cause analysis once complete.