Socure incident

[SEV3] Increased Latency In International Phone Risk Score

Minor Resolved View vendor source →

Socure experienced a minor incident on March 12, 2026 affecting International Phone RiskScore, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Mar 12, 2026, 04:15 PM UTC
Resolved
Mar 12, 2026, 04:37 PM UTC
Duration
21m
Detected by Pingoru
Mar 12, 2026, 04:15 PM UTC

Affected components

International Phone RiskScore

Update timeline

  1. investigating Mar 12, 2026, 04:15 PM UTC

    We are investigating an increase in latency in the International Phone Risk Score module.

  2. investigating Mar 12, 2026, 04:36 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2026, 04:37 PM UTC

    This issue has been resolved as of 12:19 PM EDT.