Socure experienced a minor incident on March 22, 2026 affecting eCBSV, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2026, 06:43 AM UTC
We are currently observing errors impacting eCBSV following SSA’s recent maintenance window from 9:00 PM ET on Saturday, March 21, 2026, through 1:00 AM ET on Sunday, March 22, 2026. We continue to see the usual maintenance-window error indicating that the SSA service is unavailable due to planned maintenance, and we are actively coordinating with SSA to better understand the situation. We will provide additional updates as soon as they are available.
- resolved Mar 22, 2026, 07:45 AM UTC
We have not seen the eCBSV error for the past 30 minutes, and the unavailability issue appears to have auto-resolved on SSA’s end. We will follow up with SSA to better understand what led to this unavailability extending beyond the planned maintenance window. We sincerely apologize for any inconvenience caused.