Socure incident
eCBSV - Intermittent timeouts Causing 4xx Errors
Socure experienced a minor incident on March 22, 2026 affecting eCBSV, lasting 1h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 22, 2026, 09:07 AM UTC
We are currently observing intermittent timeouts impacting eCBSV requests. Our team is actively investigating. We sincerely apologize for the inconvenience and will share further updates as they become available.
- identified Mar 22, 2026, 09:53 AM UTC
We are still observing intermittent timeouts impacting eCBSV requests, and our team is actively investigating the issue. We sincerely apologize for the inconvenience and will continue to share updates as they become available. In the meantime, we truly appreciate your patience.
- identified Mar 22, 2026, 10:25 AM UTC
We continue to observe intermittent timeouts affecting eCBSV requests. The root cause has been identified, and remediation efforts are currently in progress. We’ll share further updates as we make progress toward resolution.
- resolved Mar 22, 2026, 10:50 AM UTC
We’re pleased to inform you that the required deployments have been successfully completed on our end, and the issue is now resolved. We are currently working closely with our vendor to compile a detailed root cause analysis, which will be shared with you in the coming days.