Socure incident

RiskOS Dashboard – Visualizations Unavailable Due to Extended Maintenance

Notice Resolved View vendor source →

Socure experienced a notice incident on April 13, 2026 affecting RiskOS, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2026, 12:36 PM UTC
Resolved
Apr 13, 2026, 02:35 PM UTC
Duration
1h 59m
Detected by Pingoru
Apr 13, 2026, 12:36 PM UTC

Affected components

RiskOS

Update timeline

  1. identified Apr 13, 2026, 12:36 PM UTC

    We’re currently seeing that RiskOS dashboards for some customer accounts are not loading. This is due to maintenance on the vendor side taking longer than expected. We are actively working with the vendor to restore the visualizations as soon as possible. We apologize for the inconvenience and appreciate your patience while we work to resolve this.

  2. identified Apr 13, 2026, 02:04 PM UTC

    We apologize for the continued interruption to the dashboard visualizations and are actively working with vendor to restore full service as quickly as possible. There is no impact to evaluation APIs or other core platform functionalities, which continue to operate normally. We’ll continue to share updates as we make progress. Thank you for your patience.

  3. resolved Apr 13, 2026, 02:35 PM UTC

    The issue has now been resolved, and services have been fully restored. We appreciate your patience and understanding while we worked through this. If you notice anything unexpected or have any further questions, please don’t hesitate to reach out.