Socure incident

[SEV3] Intermittent Latency and 5xx Errors for DocV/Image Alert List Transactions

Socure experienced a notice incident on May 11, 2026 affecting Predictive DocV and Predictive DocV, lasting 4h 36m. The incident has been resolved; the full update timeline is below.

Started: May 11, 2026, 07:35 PM UTC
Resolved: May 12, 2026, 12:12 AM UTC
Duration: 4h 36m
Detected by Pingoru: May 11, 2026, 07:35 PM UTC

Affected components

Predictive DocVPredictive DocV

Update timeline

investigating May 11, 2026, 07:35 PM UTC

We are aware of an issue that caused latency and intermittent 5xx errors that affected a small subset of DocV transactions that call Image Alert List. The team is looking into solutions to prevent this from recurring.
resolved May 12, 2026, 12:12 AM UTC

Our team has applied a fix to prevent any recurrence of latency and intermittent 5xx errors for DocV transactions calling Image Alert List. We appreciate your patience as our team worked through this issue.