Socure experienced a minor incident on June 11, 2026 affecting Admin Dashboard, lasting 1h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 11, 2026, 09:37 PM UTC
We are currently investigating an issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard. Our engineering team is actively working to resolve the issue and restore normal performance. API requests and transaction processing are working as expected and are not impacted. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- identified Jun 11, 2026, 10:06 PM UTC
API requests and transaction processing remain unaffected. We have identified the root cause of the latency and timeout issues affecting the Transaction Search page and have implemented mitigation measures. Some users may still experience delays in transaction visibility while we continue working toward a full resolution. We apologize for the inconvenience and appreciate your patience.
- resolved Jun 11, 2026, 10:38 PM UTC
The issue causing increased latency and intermittent timeouts on the Transaction Search page within the Admin Dashboard has been resolved, and functionality has returned to normal. API requests and transaction processing were not impacted during this incident. We apologize for any inconvenience and appreciate your patience.