SocialDog Outage History

Started Sep 25, 2026, 01:10 PM UTC· resolved Sep 25, 2026, 01:10 PM UTC

1. resolved Sep 25, 2026, 01:10 PM UTC

   Thank you for using SocialDog. We would like to inform you that the issue that occurred on September 25 has been resolved. All features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/9/25 21:22 – 21:44 (JST) 【Affected Features】 During the incident, some users may have experienced errors when viewing pages or performing actions on SocialDog (Web and app). 【Cause】 This issue was caused by temporarily unstable network communication between some of our servers and our internal systems. Communication has since recovered, and we have confirmed that all SocialDog services are operating normally again. 【Future Measures】 We are reviewing our system configuration to prevent similar issues from occurring in the future. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

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Started Aug 10, 2026, 08:11 AM UTC· resolved Aug 10, 2026, 09:20 AM UTC

1. investigating Aug 10, 2026, 08:11 AM UTC

   Thank you for using SocialDog. We are currently experiencing a system issue where some users are unable to view "Conversation trends." We sincerely apologize for any disruption and inconvenience this may cause to your workflow. 【Affected Period】 2026/8/10 16:36 (JST) – Ongoing 【Issue Details】 Users may experience difficulties loading or viewing data within the "Conversation trends" feature. 【Cause】 The root cause of this issue is currently under investigation. 【Current Status】 We will provide further updates on this page as soon as more information becomes available. Thank you for your patience and understanding while we work to resolve this.

2. resolved Aug 10, 2026, 09:20 AM UTC

   Thank you for using SocialDog. We are pleased to inform you that the issue we reported earlier has been completely resolved. All affected features are now functioning normally. We sincerely apologize for any disruption and inconvenience this may have caused to your workflow. 【Affected Period】 2026/8/10 16:36 – 18:11 (JST) 【Affected Features】 During the incident, users may have experienced difficulties with the following features: ・Viewing "Conversation trends" ・Setting up and acquiring data for "Keyword Monitors" 【Cause】 This issue was caused by temporary errors and instability in our system's communication with the X API. We have confirmed that the API connection has fully recovered, and all SocialDog services are operating normally again. Thank you for your patience and understanding. We appreciate your continued support of SocialDog.

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Started Aug 04, 2026, 01:50 PM UTC· resolved Aug 05, 2026, 08:37 AM UTC

1. investigating Aug 04, 2026, 01:50 PM UTC

   Thank you for using SocialDog. We are currently experiencing an issue where engagement data for posts cannot be retrieved. We are investigating the cause and will provide an update as soon as we have more details. We sincerely apologize for the inconvenience.

2. identified Aug 04, 2026, 02:32 PM UTC

   The issue we previously reported, where engagement data for posts could not be retrieved, has now been resolved. 【Affected period】 2026/8/4 22:22 - 2026/8/4 23:11 (JST) 【Details】 During the period above, engagement data for posts was not being retrieved. 【Cause】 The process had been stopped due to the impact of maintenance carried out on August 3. 【Current status】 The feature has been restored. We are working to recover the data that was not collected during the affected period, and expect this to be completed by the end of tomorrow. We sincerely apologize for the inconvenience caused.

3. resolved Aug 05, 2026, 08:37 AM UTC

   Thank you for using SocialDog. Following our previous updates regarding the issue where post reaction data could not be fetched, we would like to inform you that the recovery of the missing data during the affected period has been fully completed. All systems and features are now operating normally. We sincerely apologize for any inconvenience and disruption this incident may have caused you. We will continue to work on preventing future occurrences. Thank you for your continued support of SocialDog.

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Started Aug 04, 2026, 03:26 AM UTC· resolved Aug 04, 2026, 03:26 AM UTC

1. resolved Aug 04, 2026, 03:26 AM UTC

   Thank you for using SocialDog. Following the maintenance conducted on August 3, 2026, some features did not work as expected. The issue has now been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/8/3 23:00 - 2026/8/4 11:40 (JST) 【Affected Features】 ・RSS Auto post ・Post engagement 【What You May Need to Do】 ・RSS Auto post: Articles that were not published will not be posted automatically. Please post them manually if needed. ・Post engagement: Missing data will be retrieved automatically over time. No action is required on your part. 【Current Status】 All features are working normally. We will do our utmost to prevent similar issues from occurring.

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Started Apr 24, 2026, 04:27 AM UTC· resolved Apr 25, 2026, 07:21 AM UTC

1. investigating Apr 24, 2026, 04:27 AM UTC

   We are currently experiencing technical difficulties with our Instagram media posting features. We sincerely apologize for any inconvenience this may cause our users. Image and video posts may fail to be published. 【Incident Period】 2026/4/24 5:00 (JST) 〜 Present 【Affected Features】 - Scheduled posts 【Cause】 Under investigation

2. monitoring Apr 25, 2026, 12:12 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 25, 2026, 07:21 AM UTC

   This incident has been resolved.

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Started Feb 09, 2026, 12:08 PM UTC· resolved Feb 09, 2026, 12:08 PM UTC

1. resolved Feb 09, 2026, 12:08 PM UTC

   We are pleased to inform you that the technical difficulties preventing users from logging into our mobile apps have been resolved. We sincerely apologize for any inconvenience this may have caused. 【Incident Period】 2026/2/9 14:23 - 2026/2/9 21:04 (JST) 【Scope】 ・Mobile Applications (iOS / Android) 【Affected Features】 ・App login 【Status】 The issue has been resolved.

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Started Jan 21, 2026, 02:26 AM UTC· resolved Jan 21, 2026, 07:48 AM UTC

1. investigating Jan 21, 2026, 02:26 AM UTC

   Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

2. monitoring Jan 21, 2026, 05:11 AM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 21, 2026, 07:48 AM UTC

   The incident is now resolved. We apologize for any inconvenience.

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Started Mar 12, 2025, 01:41 AM UTC· resolved Mar 12, 2025, 02:28 AM UTC

1. investigating Mar 12, 2025, 01:41 AM UTC

   We are currently experiencing difficulties accessing our site. We sincerely apologize for any inconvenience caused.

2. resolved Mar 12, 2025, 02:28 AM UTC

   There was a slowdown in response time due to a sudden increase in load on the log system. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2025/3/12 10:06（JST）- 2025/3/12 10:57（JST） 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・High load on web server.

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Started Jan 22, 2025, 09:10 AM UTC· resolved Jan 27, 2025, 01:18 AM UTC

1. investigating Jan 22, 2025, 09:10 AM UTC

   We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved. We are investigating, but the issue appears to be related to Instagram API service availability. Scope of Impact: Users who have connected Instagram accounts and have more than 100 followers.

2. resolved Jan 27, 2025, 01:18 AM UTC

   Update: Data retrieval is confirmed working for connected accounts have more than 100 followers.

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