SocialDog incident
Issue with Data Display and Retrieval for Certain Features
Resolved after 5 hours 21 minutes, affecting Analytics and Inbox, on January 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Jan 21, 2026, 02:26 AM UTC
Thank you for using SocialDog. We are currently experiencing an issue with some SocialDog features due to an external system (data infrastructure) failure. During this time, the following features may be temporarily unavailable or may not display data correctly. 【Affected Features】 ・Post Engagement ・Post Performance ・Competitor Analysis ・Campaigns 【Occurrence Period】 2026/01/21 10:45 (JST) - Ongoing 【Cause and Status】 We have confirmed that a temporary failure has occurred in the external infrastructure used by our system. We are currently investigating the issue for resolution. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
- monitoring Jan 21, 2026, 05:11 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 21, 2026, 07:48 AM UTC
The incident is now resolved. We apologize for any inconvenience.
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