Resolved after 4 days 16 hours, affecting Analytics, on January 22, 2025.
Update: Data retrieval is confirmed working for connected accounts have more than 100 followers.
Affected components
Analytics
Update timeline
- investigating Jan 22, 2025, 09:10 AM UTC
We are currently experiencing an issue with Instagram metrics where new followers and unfollowed data cannot be retrieved. We are investigating, but the issue appears to be related to Instagram API service availability. Scope of Impact: Users who have connected Instagram accounts and have more than 100 followers.
- resolved Jan 27, 2025, 01:18 AM UTC
Update: Data retrieval is confirmed working for connected accounts have more than 100 followers.
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