SocialDog incident

We are experiencing connectivity issues with our site

Resolved after 46 minutes, affecting Analytics and WebSite and 1 more, on March 12, 2025.

resolved Mar 12, 2025, 02:28 AM UTC

There was a slowdown in response time due to a sudden increase in load on the log system. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2025/3/12 10:06(JST)- 2025/3/12 10:57(JST) 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・High load on web server.

Started
Mar 12, 2025, 01:41 AM UTC
Resolved
Mar 12, 2025, 02:28 AM UTC
Duration
46m
Detected by Pingoru
Mar 12, 2025, 01:41 AM UTC

Affected components

AnalyticsWebSitePaymentInbox

Update timeline

  1. investigating Mar 12, 2025, 01:41 AM UTC

    We are currently experiencing difficulties accessing our site. We sincerely apologize for any inconvenience caused.

  2. resolved Mar 12, 2025, 02:28 AM UTC

    There was a slowdown in response time due to a sudden increase in load on the log system. We apologize for any inconvenience. The incident is now resolved. 【Incident period】 ・2025/3/12 10:06(JST)- 2025/3/12 10:57(JST) 【Affected users】 ・All users. 【Features affected】 ・All functions that can be operated on the web page, such as logging into SocialDog. ・Scheduled posts, Slack notifications, etc. are not included. 【Cause】 ・High load on web server.

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