Resolved after 8 hours 53 minutes, affecting Payment, on December 22, 2023.
For customers who have selected bill payment as their payment method, some functions are not working, such as the "Plan/Payment" screen not opening. We apologize for any inconvenience. 【Incident period】 ・2023/12/22 13:50（JST）- Present 【Affected users】 ・Users who have selected invoice payment as their payment method. 【Features affected】 ・Payment and billing functions. 【Cause】 ・Due to unexpected NP Kakebarai maintenance 【Expected recovery】 ・undecided
Affected components
Update timeline
- identified Dec 22, 2023, 05:01 AM UTC
For customers who have selected bill payment as their payment method, some functions are not working, such as the "Plan/Payment" screen not opening. We apologize for any inconvenience. 【Incident period】 ・2023/12/22 13:50（JST）- Present 【Affected users】 ・Users who have selected invoice payment as their payment method. 【Features affected】 ・Payment and billing functions. 【Cause】 ・Due to unexpected NP Kakebarai maintenance 【Expected recovery】 ・undecided
- resolved Dec 22, 2023, 01:55 PM UTC
The incident is now resolved. We apologize for any inconvenience.
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