SocialDog incident

Regarding system incident

Resolved after 6 hours 39 minutes, affecting Analytics, on August 7, 2024.

resolved Aug 07, 2024, 08:12 AM UTC

The incident is now resolved. We apologize for any inconvenience. Regarding net increase in followers and net increase in followers, data for August 7th includes data for August 6th.

Started
Aug 07, 2024, 01:33 AM UTC
Resolved
Aug 07, 2024, 08:12 AM UTC
Duration
6h 39m
Detected by Pingoru
Aug 07, 2024, 01:33 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Aug 07, 2024, 01:33 AM UTC

    We were experiencing an issue that caused some users to stop retrieving analytics data. We apologize for any inconvenience. [Incident period] - From 8/6/2024 to the present [Features affected] - General analysis data. [Cause] - Due to an application error. [Current status] ・We have discovered the cause and are now working on a fix. Please wait for a while until the problem is resolved.

  2. resolved Aug 07, 2024, 08:12 AM UTC

    The incident is now resolved. We apologize for any inconvenience. Regarding net increase in followers and net increase in followers, data for August 7th includes data for August 6th.

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