Critical Production Disruption

Update timeline

1. investigating Feb 19, 2026, 11:46 PM UTC

   Status: Investigating Start Time (PST): 3:02PM PST We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to logging into UI, pipeline creation, scheduled tasks, API calls to CP and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 4:30PM PST For customers operating mission critical workloads, your designated support channels remain available for direct coordination.

2. investigating Feb 20, 2026, 12:38 AM UTC

   Investigation Update Status: Investigating Last Updated: 4:35 PM PST Performance has been restored to normal, and our investigation into the root cause continues. Containment measures are currently in place, and we have confirmed that no additional regions or platform components have been impacted. We will share further information as it becomes available Next update by: 5:30PM PST

3. investigating Feb 20, 2026, 01:34 AM UTC

   Status: Investigating Last Updated: 5:30 PM PST Performance remains stable, and mitigation measures continue to be effective. Our team is actively investigating the root cause. At this time, there are no new impacts to report, and no additional regions or platform components have been affected. We will provide further updates as more information becomes available. Next update by: 7:30 PM PST

4. monitoring Feb 20, 2026, 03:49 AM UTC

   Root Cause Identified & Recovery in Progress Status: Identified Last Updated: 7:45 PM PST We have identified the underlying cause of the disruption affecting production workloads in the Americas region. The issue was caused by a reduction in the HTTP timeout during last night's release, which resulted in service unavailability for the affected scope. Remediation actions are currently in progress, and recovery is being validated against performance baselines. We remain in a state of heightened monitoring to confirm sustained stability. Next update by: 10:00 AM PST, February 20, 2026.

5. investigating Feb 20, 2026, 11:28 AM UTC

   Status: Investigating Start Time (PST): 3:02AM PST We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 4:30AM PST For customers operating mission critical workloads, your designated support channels remain available for direct coordination.

6. investigating Feb 20, 2026, 12:53 PM UTC

   Status: Investigating Last Updated: 4:45 AM PST System performance remains steady. Our team is actively analyzing the root cause. There are currently no new impacts to report, and no additional regions or platform components have been affected. We will share further updates as soon as more information becomes available. Next update by: 7:30 AM PST

7. investigating Feb 20, 2026, 03:33 PM UTC

   Status: Investigating Start Time (PST): 3:02PM PST, Feb 20th 2026. Our team is still engaged with highest priority on addressing the platform degradation. A corrective action has been taken, after-which the platform has returned to stability. We are closely monitoring the platform, and are working to isolate the root cause as soon as possible. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 10:30 AM PST

8. investigating Feb 20, 2026, 04:26 PM UTC

   Status: Investigating Start Time (PST): 8:01AM PST End Time (PST): 8:11AM PST We are investigating a critical service disruption impacting production workloads in the US region. Customers may experience slowness . At this time, impact is limited to impacted logging into UI, pipeline creation, Schedule tasks, API calls to CP and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are underway. We will provide the next update no later than 10:30AM PST

9. investigating Feb 20, 2026, 06:09 PM UTC

   Status: Investigating We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness. Current impact is limited to UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation. Senior engineering leadership is actively engaged, and remediation efforts are currently underway. We will provide the next update no later than 11:30 AM PST.

10. investigating Feb 20, 2026, 08:15 PM UTC

    Status: Investigating We are continuing to investigate a critical service disruption affecting production workloads in the US region. Customers may experience intermittent slowness. The same intermittent behavior is occurring with UI login, pipeline creation, scheduled tasks, API calls to the Control Plane, and pipeline initiation. Senior engineering leadership continues to be actively engaged, and remediation efforts are still in progress We will provide the next update no later than 1:30PM PST

11. identified Feb 20, 2026, 11:03 PM UTC

    Root Cause Identified: Status: Identified We have identified the underlying cause of the disruption affecting production workloads in the US region. A patch is currently being tested and will be deployed as soon as possible. We will provide the next update no later than 4:30 PM PST.

12. monitoring Feb 21, 2026, 01:35 AM UTC

    Status: Monitoring Last Updated: 5:24 PM PST A patch has been deployed to production. We remain in a state of heightened monitoring to confirm sustained recovery. The next update will be provided by 6:00 PM PST.

13. resolved Feb 21, 2026, 05:55 PM UTC

    Resolution Status: Resolved We have fully resolved the issue impacting production workloads in the US region. All services are now operating within normal performance thresholds, and validation confirms stable operation. We recognize the operational dependency you place on our platform and appreciate your patience during the remediation process. We will share a detailed incident summary, including corrective and preventative measures. Our teams continue to monitor system health and remain available for direct coordination should you require an additional review.