Snap One incident

C4 Remote Connections - Issue identified and fix applied. Returning to normal.

Snap One experienced a minor incident on August 5, 2025 affecting Mobile App: Control4 OS 3.x Android and Mobile App: Control4 OS 3.x iOS and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started: Aug 05, 2025, 05:36 PM UTC
Resolved: Aug 05, 2025, 06:19 PM UTC
Duration: 43m
Detected by Pingoru: Aug 05, 2025, 05:36 PM UTC

Affected components

Mobile App: Control4 OS 3.x AndroidMobile App: Control4 OS 3.x iOSService: Control4 Access AnywhereService: Control4 Composer ProService: Control4 Intercom Anywhere

Update timeline

monitoring Aug 05, 2025, 05:36 PM UTC

The fix has been applied to the Control4 cloud infrastructure that handles remote connections. Performance metrics are returning to normal with Partners and Customers able to use services. You may experience slight impacts to performance as systems fully ramp up and stabilize. More details to follow. Thanks, Your Snap One Engineering team
resolved Aug 05, 2025, 06:19 PM UTC

As of 2pm ET the situation was fully resolved. We will dive deeper into root causes and provide you with details on how we will improve our services. Thank you for your patience and understanding. Your Snap One Engineering team