Snackpass Outage History

Snackpass had 7 outages in the last 2 years totaling 16h 33m of downtime — averaging 0.3 incidents per month.

There were 7 Snackpass outages since May 29, 2024 totaling 16h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.snackpass.co

Major December 15, 2025

Device Initialization Failure due to Esper Outage

Detected by Pingoru: Dec 15, 2025, 07:40 PM UTC
Resolved: Dec 15, 2025, 09:27 PM UTC
Duration: 1h 47m

Affected: KioskSnackTVOrderHub / KDS

Timeline · 4 updates

identified Dec 15, 2025, 07:40 PM UTC

We are aware of an issue currently blocking devices from being able to properly start up and load the Snackpass software. We've identified that the root cause is due to an outage at Esper, the device management software company that we partner with for our Snackpass devices. For now, if your device is not affect, please do NOT restart it. For affected devices, please let it continue to load. Once Esper resolves the outage on their end, the device should start properly with a reboot. We are actively in communication with them to reach an expedited solution soon. We truly apologize for the inconvenience and deeply appreciate your understanding. You can monitor Esper's own status page here on this issue: https://status.esper.cloud/?__hstc=221464647.52a245557e6d632383da07f474ba2666.1765827267787.1765827267787.1765827267787.1&__hssc=221464647.1.1765827267787&__hsfp=3131920187
identified Dec 15, 2025, 08:20 PM UTC

Esper has communicated to us that they have identified a root cause for the issue and is actively implementing a fix. Thank you for your patience on this issue. We are actively monitoring on our end for any signs of recovery.
monitoring Dec 15, 2025, 08:36 PM UTC

A fix has been implemented on Esper's end. We are starting to see recovery on our end. Please restart your devices, and reach out to our support team if you do not see your devices recover during the initialization process.
resolved Dec 15, 2025, 09:27 PM UTC

We have confirmed full recovery across all devices on our end. This incident is now resolved. Please reach out to our support team if you are still experiencing any issues related to device initialization. We once again apologize for the inconvenience this has caused, and thank for your patience and understanding throughout the incident.

Read the full incident report →

Notice July 22, 2025

HungryPanda Order Integration Down (External Outage)

Detected by Pingoru: Jul 22, 2025, 04:26 PM UTC
Resolved: Jul 22, 2025, 07:27 PM UTC
Duration: 3h

Affected: Deliverect - Delivery Integration

Timeline · 3 updates

investigating Jul 22, 2025, 04:26 PM UTC

Orders from HungryPanda are currently not flowing into our system due to an outage on HungryPanda’s side. Our integration is operational, but we are unable to receive order data until their service is restored. We are actively in communication with HungryPanda and monitoring the situation. Thank you for your patience and understanding.
investigating Jul 22, 2025, 07:25 PM UTC

We are continuing to investigate this issue.
resolved Jul 22, 2025, 07:27 PM UTC

This issue has been resolved by HungryPanda. Incoming HungryPanda orders and changes to your HungryPanda menu and hours should now sync. This incident is now resolved. Thank you.

Read the full incident report →

Minor July 14, 2025

Time & Attendance – Clock-In/Clock-Out & Timecard Access Outage

Detected by Pingoru: Jul 14, 2025, 03:59 PM UTC
Resolved: Jul 14, 2025, 08:12 PM UTC
Duration: 4h 13m

Affected: Time & Attendance

Timeline · 3 updates

investigating Jul 14, 2025, 03:59 PM UTC

We are aware of issues impacting some user's ability to view timecard data on the Snackpass dashboard, as well as clocking in/out on the POS system. We are actively investigating the root cause of this issue and will be working on a fix as soon as possible.
monitoring Jul 14, 2025, 05:56 PM UTC

A fix has been implemented and we are actively monitoring to ensure full resolution.
resolved Jul 14, 2025, 08:12 PM UTC

We have receive no additional reports related to this incident since the fix has been implemented. This incident is now resolved. If you are still experiencing related issues, please reach out to our support team immediately. Thank you for your patience and understanding regarding the matter.

Read the full incident report →

Major June 12, 2025

Major Snackpass Service Interruptions Caused by Google Cloud Outage (Continued)

Detected by Pingoru: Jun 12, 2025, 07:19 PM UTC
Resolved: Jun 12, 2025, 11:11 PM UTC
Duration: 3h 51m

Affected: KioskRestaurant DashboardDeliverect - Delivery IntegrationOnline OrderingSnackpass Mobile App

Timeline · 2 updates

monitoring Jun 12, 2025, 07:19 PM UTC

We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time. Please see https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW for updates by Google Cloud. While the incident was previously marked as resolved, we have received reports from Google of remaining intermittent issues across impacted services. This means some parts of Dashboard and user login across Kiosk, Online ordering, and Snackpass App may still be affected. We are closely monitoring and awaiting full recovery on Google's end.
resolved Jun 12, 2025, 11:11 PM UTC

We have observed full recovery across our system, along with our partnered service providers that were also negatively impacted by the Google Cloud Platform outage. While this incident originated outside of our systems, we take full responsibility for its impact on our partners. Our team is actively working both internally and in collaboration with Google Cloud and our other service providers to ensure we strengthen our system’s resilience moving forward and prevent similar incidents from occurring again. Thank you for your continued trust and understanding.

Read the full incident report →

Major June 12, 2025

Major Snackpass Service Interruptions Caused by Google Cloud Outage

Detected by Pingoru: Jun 12, 2025, 06:37 PM UTC
Resolved: Jun 12, 2025, 06:48 PM UTC
Duration: 10m

Affected: KioskPrintersRestaurant DashboardDeliverect - Delivery IntegrationPhone CallOnline OrderingSnackTVTime & AttendanceChowly - POS IntegrationLive ChatSnackpass Mobile AppOrderHub / KDSCheckmate - POS integrationPayoutsEmailStripe Payment Processing

Timeline · 3 updates

identified Jun 12, 2025, 06:37 PM UTC

We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time.
identified Jun 12, 2025, 06:41 PM UTC

We have identified key Snackpass features that are negatively affected by the Google Cloud Outage: - Restaurant dashboard: Login blocked - Online ordering: Order placement blocked due to phone number verification failure - Rewards on kiosk/register: Cannot be redeemed - Snackpass app: Login blocked - Deliverect delivery integration: Deliverect is also experiencing failures due to their reliance on Google Services
resolved Jun 12, 2025, 06:48 PM UTC

We are seeing systems beginning to come back online as the broader Google Cloud outage is being resolved. Our team is closely monitoring system performance to ensure full stability and functionality. We will continue to provide updates as we confirm recovery across all services.

Read the full incident report →

Critical July 7, 2024

Verification Code Issue with Online Ordering

Detected by Pingoru: Jul 07, 2024, 06:32 PM UTC
Resolved: Jul 07, 2024, 09:36 PM UTC
Duration: 3h 4m

Affected: Online Ordering

Timeline · 2 updates

identified Jul 07, 2024, 06:32 PM UTC

Our communications platform has identified an issue where some customers are not receiving verification codes, preventing them from completing checkout for online orders.
resolved Jul 07, 2024, 09:36 PM UTC

Our communications platform identified and resolved an issue where some customers were not receiving verification codes, preventing them from completing checkout for online orders. Services have now returned to normal.

Read the full incident report →

Major May 29, 2024

Outage with Our Support Service Provider - Severe Delays in Service

Detected by Pingoru: May 29, 2024, 04:15 PM UTC
Resolved: May 29, 2024, 04:40 PM UTC
Duration: 25m

Affected: Phone CallLive ChatEmail

Timeline · 2 updates

investigating May 29, 2024, 04:15 PM UTC

Our product support service provider, Intercom, is currently experiencing a major outage. As a result, we are unable to handle inbound communications via phone, live chat, or email effectively. We are closely monitoring updates from Intercom and will provide further information as soon as possible. We sincerely apologize for any inconvenience this may cause. Thank you for your understanding.
resolved May 29, 2024, 04:40 PM UTC

Intercom has resolved their outage. All support channels are now fully operational. Thank you for your patience and understanding.

Read the full incident report →