Snackpass incident
Major Snackpass Service Interruptions Caused by Google Cloud Outage (Continued)
Snackpass experienced a major incident on June 12, 2025 affecting Kiosk and Restaurant Dashboard and 1 more component, lasting 3h 51m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jun 12, 2025, 07:19 PM UTC
We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time. Please see https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW for updates by Google Cloud. While the incident was previously marked as resolved, we have received reports from Google of remaining intermittent issues across impacted services. This means some parts of Dashboard and user login across Kiosk, Online ordering, and Snackpass App may still be affected. We are closely monitoring and awaiting full recovery on Google's end.
- resolved Jun 12, 2025, 11:11 PM UTC
We have observed full recovery across our system, along with our partnered service providers that were also negatively impacted by the Google Cloud Platform outage. While this incident originated outside of our systems, we take full responsibility for its impact on our partners. Our team is actively working both internally and in collaboration with Google Cloud and our other service providers to ensure we strengthen our system’s resilience moving forward and prevent similar incidents from occurring again. Thank you for your continued trust and understanding.