Snackpass incident

Time & Attendance – Clock-In/Clock-Out & Timecard Access Outage

Minor Resolved View vendor source →

Snackpass experienced a minor incident on July 14, 2025 affecting Time & Attendance, lasting 4h 13m. The incident has been resolved; the full update timeline is below.

Started
Jul 14, 2025, 03:59 PM UTC
Resolved
Jul 14, 2025, 08:12 PM UTC
Duration
4h 13m
Detected by Pingoru
Jul 14, 2025, 03:59 PM UTC

Affected components

Time & Attendance

Update timeline

  1. investigating Jul 14, 2025, 03:59 PM UTC

    We are aware of issues impacting some user's ability to view timecard data on the Snackpass dashboard, as well as clocking in/out on the POS system. We are actively investigating the root cause of this issue and will be working on a fix as soon as possible.

  2. monitoring Jul 14, 2025, 05:56 PM UTC

    A fix has been implemented and we are actively monitoring to ensure full resolution.

  3. resolved Jul 14, 2025, 08:12 PM UTC

    We have receive no additional reports related to this incident since the fix has been implemented. This incident is now resolved. If you are still experiencing related issues, please reach out to our support team immediately. Thank you for your patience and understanding regarding the matter.