Snackpass incident
Major Snackpass Service Interruptions Caused by Google Cloud Outage
Snackpass experienced a major incident on June 12, 2025 affecting Kiosk and Printers and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 12, 2025, 06:37 PM UTC
We are aware of issues logging into Restaurant Dashboard, Online Ordering, and the Snackpass app. The issue is caused by an ongoing Google Cloud outage. Google Cloud Servers act like an electricity grid for our POS and many third party tools worldwide. We are working to get more information from Google including issue status resolution steps. We will update you here as soon as we have an expected resolution time.
- identified Jun 12, 2025, 06:41 PM UTC
We have identified key Snackpass features that are negatively affected by the Google Cloud Outage: - Restaurant dashboard: Login blocked - Online ordering: Order placement blocked due to phone number verification failure - Rewards on kiosk/register: Cannot be redeemed - Snackpass app: Login blocked - Deliverect delivery integration: Deliverect is also experiencing failures due to their reliance on Google Services
- resolved Jun 12, 2025, 06:48 PM UTC
We are seeing systems beginning to come back online as the broader Google Cloud outage is being resolved. Our team is closely monitoring system performance to ensure full stability and functionality. We will continue to provide updates as we confirm recovery across all services.