Resolved after 13 minutes, affecting Member Dashboard, on July 21, 2025.
The login and password reset issue has now been resolved. We apologise for the inconvenience encountered due to this. Please reach out to our support team if you continue to encounter any further issues with accessing your account or resetting the password.
Affected components
Update timeline
- identified Jul 21, 2025, 04:02 AM UTC
A small number of customers may be encountering an error when trying to log in to their account, or an error of "too many recovery attempts - try later" when trying to reset the password. Our development team are aware and currently working to resolve this. We apologise for the inconvenience encountered and will update here as soon as we have further details. Note: sending is not impacted.
- resolved Jul 21, 2025, 04:16 AM UTC
The login and password reset issue has now been resolved. We apologise for the inconvenience encountered due to this. Please reach out to our support team if you continue to encounter any further issues with accessing your account or resetting the password.
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