SMSPortal incident

Service Degradation - MTN SA

Resolved after 6 hours 34 minutes, affecting Africa, on July 9, 2026.

monitoring Jul 09, 2026, 08:14 AM UTC

We are observing that services have been restored. We will continue to monitor closely while awaiting feedback from MTN SA.

Started
Jul 09, 2026, 07:25 AM UTC
Resolved
Jul 09, 2026, 01:59 PM UTC
Duration
6h 34m
Detected by Pingoru
Jul 09, 2026, 07:25 AM UTC

Affected components

Africa

Update timeline

  1. investigating Jul 09, 2026, 07:25 AM UTC

    MTN SA is currently experiencing technical issues on their core network and as a result SMS delivery towards MTN SA is degraded. Please do not resubmit any messages. Type: Mobile Network Operator Impact: Customers may experience irregular delivery with inconsistent delivery times when sending messages to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Jul 09, 2026, 08:14 AM UTC

    We are observing that services have been restored. We will continue to monitor closely while awaiting feedback from MTN SA.

  3. resolved Jul 09, 2026, 01:59 PM UTC

    After extensive monitoring, we believe this issue to be resolved.

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