SMSPortal incident

Service Degradation - MTN SA

Resolved after 4 hours 14 minutes, affecting Africa, on December 2, 2022.

resolved Dec 02, 2022, 01:57 PM UTC

MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.

Started
Dec 02, 2022, 09:43 AM UTC
Resolved
Dec 02, 2022, 01:57 PM UTC
Duration
4h 14m
Detected by Pingoru
Dec 02, 2022, 09:43 AM UTC

Affected components

Africa

Update timeline

  1. investigating Dec 02, 2022, 09:43 AM UTC

    MTN SA are currently experiencing a delay in returning delivery receipts for a portion of messages. Please do not resubmit any messages that you believe may be affected. Type: DLR Delays Impact: Customers may experience irregular delivery with inconsistent delivery receipts when sending towards MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. resolved Dec 02, 2022, 01:57 PM UTC

    MTN SA have informed us that the issue has been resolved and that their backlog of DLRs have been processed.

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