SMSPortal incident

Service Degradation - MTN SA

Resolved after 3 hours 7 minutes, affecting Africa, on July 7, 2023.

monitoring Jul 07, 2023, 08:39 AM UTC

MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively. Please do not resubmit any messages you believe to be affected. Messages are queued for retry by MTN SA and will be delivered during the course of the day.

Started
Jul 07, 2023, 07:48 AM UTC
Resolved
Jul 07, 2023, 10:56 AM UTC
Duration
3h 7m
Detected by Pingoru
Jul 07, 2023, 07:48 AM UTC

Affected components

Africa

Update timeline

  1. investigating Jul 07, 2023, 07:48 AM UTC

    MTN SA is currently experiencing technical issues on their core network and as a result SMS delivery towards MTN SA is degraded. Type: Mobile Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending to MTN SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please do not resubmit any messages. Please contact [email protected] should you require further information or assistance.

  2. monitoring Jul 07, 2023, 08:39 AM UTC

    MTN SA have informed us that the issue has been resolved. We will continue to monitor extensively. Please do not resubmit any messages you believe to be affected. Messages are queued for retry by MTN SA and will be delivered during the course of the day.

  3. resolved Jul 07, 2023, 10:56 AM UTC

    After extensive monitoring, we believe this issue to be resolved.

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