SMSPortal incident

Service Degradation - Vodacom SA

Resolved after 3 hours 15 minutes, affecting Africa, on July 19, 2024.

monitoring Jul 19, 2024, 09:35 AM UTC

Services and connectivity have been restored. We will continue to monitor extensively.

Started
Jul 19, 2024, 09:23 AM UTC
Resolved
Jul 19, 2024, 12:38 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 19, 2024, 09:23 AM UTC

Affected components

Africa

Update timeline

  1. investigating Jul 19, 2024, 09:23 AM UTC

    Vodacom SA is currently experiencing connectivity issues and as a result SMS delivery towards Vodacom SA is degraded. Please do not resubmit any messages. SMSPortal have rerouted all possible traffic in order to limit any impact to customers but please note that Vodacom Reverse Billed (FTEU) messaging is still affected. Type: Network Outage Impact: Customers may experience irregular delivery with inconsistent delivery times when sending Reverse Billed (FTEU) messages to Vodacom SA. We appreciate your patience while the operator works to resolve the issue and we will keep you updated. Please contact [email protected] should you require further information or assistance. The SMSPortal Team

  2. monitoring Jul 19, 2024, 09:35 AM UTC

    Services and connectivity have been restored. We will continue to monitor extensively.

  3. resolved Jul 19, 2024, 12:38 PM UTC

    After extensive monitoring, we believe this issue to be resolved.

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