Resolved after 1 hour 32 minutes, affecting Europe and North America (US, Canada & Caribbean) and 1 more, on February 28, 2025.
SEACOM have informed us that they have made some interventions and the issue is resolved. They will continue to monitor closely for stability.
Affected components
Update timeline
- monitoring Feb 28, 2025, 05:44 PM UTC
Some customers may have experienced international connectivity issues on the SEACOM network affecting access to our platform. While the issue appears to have been resolved, we are still awaiting feedback from our Dedicated Internet Access (DIA) providers to determine the root cause. Type: Connectivity Degradation Issue Start Time: 28 Feb 2025 @ 17:41 (UTC+2) Issue End Time: 28 Feb 2025 @ 18:54 (UTC+2) Impact: Customers connecting from outside South Africa may have experienced intermittent connectivity or increased response times on our platform. We will continue to monitor the situation and work closely with their engineers to uncover the root cause and implement any necessary preventative measures. Thank you for your patience and understanding. Please contact [email protected] if you require further information or assistance. The SMSPortal Team
- monitoring Feb 28, 2025, 06:36 PM UTC
We have been informed by SEACOM that the current issue is intermittent and that they are still experiencing service degradation. They are actively investigating the root cause and will continue to provide us with progressive updates.
- resolved Feb 28, 2025, 07:17 PM UTC
SEACOM have informed us that they have made some interventions and the issue is resolved. They will continue to monitor closely for stability.
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