SMSPortal experienced a minor incident on November 4, 2025 affecting Africa, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 04, 2025, 09:44 AM UTC
Some customers may currently be experiencing intermittent international connectivity issues on the SEACOM network, which could affect access to our platform. Type: Connectivity Degradation Issue Start Time: 04 November 2025 @ 10:20 (UTC+2) Impact: Customers connecting from outside South Africa may experience slower response times or occasional interruptions when accessing our platform. Our team is actively working with SEACOM to identify the root cause and implement any necessary preventative measures. We appreciate your patience and understanding while this is being resolved. Please contact [email protected] if you require further information or assistance. The SMSPortal Team
- resolved Nov 04, 2025, 01:06 PM UTC
We have been informed that the issue was caused by dual-path fibre breaks and it has since been resolved. Our team will continue to monitor the situation closely to ensure everything remains stable.