ClickSend incident

Delivery Issue - O2 UK

Resolved after 2 hours 39 minutes, affecting SMS, on May 16, 2023.

resolved May 16, 2023, 08:46 PM UTC

This incident has been resolved. Incident Start Time: 2023-05-16 13:52 UTC Incident End Time: 2023-05-16 19:30 UTC

Started
May 16, 2023, 06:07 PM UTC
Resolved
May 16, 2023, 08:46 PM UTC
Duration
2h 39m
Detected by Pingoru
May 16, 2023, 06:07 PM UTC

Affected components

SMS

Update timeline

  1. investigating May 16, 2023, 06:07 PM UTC

    We are writing to inform you that we are currently observing delivery issues towards O2-UK. Users may observe delayed or failed MTs and MOs towards and from O2-UK. Incident Start Time: 2023-05-16 13:52 UTC https://status.clicksend.com/#

  2. monitoring May 16, 2023, 07:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 16, 2023, 08:46 PM UTC

    This incident has been resolved. Incident Start Time: 2023-05-16 13:52 UTC Incident End Time: 2023-05-16 19:30 UTC

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