ClickSend incident

Outbound Message Delays

Resolved after 1 hour 38 minutes, affecting SMS, on January 30, 2024.

identified Jan 30, 2024, 06:35 AM UTC

Telstra have advised that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway.

Started
Jan 30, 2024, 06:03 AM UTC
Resolved
Jan 30, 2024, 07:42 AM UTC
Duration
1h 38m
Detected by Pingoru
Jan 30, 2024, 06:03 AM UTC

Affected components

SMS

Update timeline

  1. investigating Jan 30, 2024, 06:03 AM UTC

    We are currently aware of outbound SMS processing delays impacting Australia - Telstra. Our engineers are investigating as a top priority. We apologize for any inconvenience, and we hope to have the situation resolved shortly.

  2. identified Jan 30, 2024, 06:35 AM UTC

    Telstra have advised that there is currently a National issue with intermittent failures in sending and receiving SMS to/from their network handsets. Current investigation and restoration activities are underway.

  3. resolved Jan 30, 2024, 07:42 AM UTC

    This incident is now resolved.

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