Resolved after 13 days 3 hours, affecting SMS, on May 3, 2024.
The performance issues with our Messenger product have been fixed, and it is now working as expected. There may be some latent issue for isolated users related to your browser cache. If you experience any delays with loading messages in the Messenger inbox, please refresh your browser. If you experience any further issues, please reach out to our support team via Online Chat on any of our ClickSend websites.
Affected components
Update timeline
- investigating May 03, 2024, 12:23 AM UTC
We are currently experiencing an issue with our messenger syncing recent messages. Our development team is currently working on resolving this issue.
- investigating May 03, 2024, 12:24 AM UTC
We are continuing to investigate this issue.
- identified May 10, 2024, 05:22 AM UTC
We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update within 24 hours
- identified May 10, 2024, 11:32 PM UTC
We've identified an issue with the downstream provider streaming data in your Messenger inbox. We're working hard to get this resolved - we don't have a final SLA - we'll provide another update soon.
- resolved May 16, 2024, 04:19 AM UTC
The performance issues with our Messenger product have been fixed, and it is now working as expected. There may be some latent issue for isolated users related to your browser cache. If you experience any delays with loading messages in the Messenger inbox, please refresh your browser. If you experience any further issues, please reach out to our support team via Online Chat on any of our ClickSend websites.
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