Smile.io incident

The issue is now resolved and reports are fully available in Smile Admin.

Minor Resolved

Smile.io experienced a minor incident on July 22, 2026 affecting Reports & Analytics, lasting 29m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 05:18 PM UTC
Resolved
Jul 22, 2026, 05:48 PM UTC
Duration
29m
Detected by Pingoru
Jul 22, 2026, 05:18 PM UTC

Affected components

Reports & Analytics

Update timeline

  1. identified Jul 22, 2026, 05:18 PM UTC

    Reports within Smile Admin are currently unavailable. We've identified the cause and are working on restoring access. General analytics remain fully functional at this time - only reports are affected.

  2. resolved Jul 22, 2026, 05:48 PM UTC

    The issue is now resolved and reports are fully available in Smile Admin.