Smile.io Outage History

Smile.io is up right now

Smile.io had 2 outages in the last 2 years totaling 25h 25m of downtime — averaging 0.1 incidents per month.

There were 2 Smile.io outages since March 30, 2026 totaling 25h 25m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.smile.io

Minor June 3, 2026

The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.

Detected by Pingoru
Jun 03, 2026, 01:34 PM UTC
Resolved
Jun 03, 2026, 06:13 PM UTC
Duration
4h 38m
Affected: Points & Activity Processing
Timeline · 2 updates
  1. identified Jun 03, 2026, 01:34 PM UTC

    We’ve identified intermittent Shopify API access affecting our systems and are working to resolve it.

  2. resolved Jun 03, 2026, 06:13 PM UTC

    The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.

Read the full incident report →

Minor May 21, 2026

The issue is now resolved.

Detected by Pingoru
May 21, 2026, 04:13 PM UTC
Resolved
May 22, 2026, 01:00 PM UTC
Duration
20h 46m
Affected: Reports & Analytics
Timeline · 2 updates
  1. identified May 21, 2026, 04:13 PM UTC

    We identified the issue and are working on the remediation, we'll update the status when its resolved.

  2. resolved May 22, 2026, 01:00 PM UTC

    The issue is now resolved.

Read the full incident report →