The issue is now resolved.
Affected: Storefront Components
Timeline · 2 updates
- investigating Sep 24, 2026, 10:58 PM UTC
We are investigating the issue.
- resolved Sep 25, 2026, 11:51 AM UTC
The issue is now resolved.
Smile.io Outage History
Smile.io is up right nowSmile.io had 3 outages in the last 2 years totaling 18h 1m of downtime — averaging 0.1 incidents per month.
There were 3 Smile.io outages since March 30, 2026 totaling 18h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue is now resolved and reports are fully available in Smile Admin.
Affected: Reports & Analytics
Timeline · 2 updates
- identified Jul 22, 2026, 05:18 PM UTC
Reports within Smile Admin are currently unavailable. We've identified the cause and are working on restoring access. General analytics remain fully functional at this time - only reports are affected.
- resolved Jul 22, 2026, 05:48 PM UTC
The issue is now resolved and reports are fully available in Smile Admin.
The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.
Affected: Points & Activity Processing
Timeline · 2 updates
- identified Jun 03, 2026, 01:34 PM UTC
We’ve identified intermittent Shopify API access affecting our systems and are working to resolve it.
- resolved Jun 03, 2026, 06:13 PM UTC
The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.