Smile.io incident
The issue is now resolved.
Minor
Resolved after 33 minutes, affecting Storefront Components and Smile Admin and 1 more, on July 6, 2026.
We've implemented a fix and we are monitoring the issue right now.
Affected components
Storefront ComponentsSmile AdminPoints & Activity ProcessingApps & IntegrationsCustomer NotificationsREST API
Update timeline
- investigating Jul 06, 2026, 04:20 PM UTC
We are investigating reports of slow load times and elevated error rates across a variety of services.
- investigating Jul 06, 2026, 04:28 PM UTC
We are investigating the issue.
- identified Jul 06, 2026, 04:34 PM UTC
We've identified the issue and are working towards restoring all services.
- monitoring Jul 06, 2026, 04:48 PM UTC
We've implemented a fix and we are monitoring the issue right now.
- resolved Jul 06, 2026, 04:53 PM UTC
The issue is now resolved.
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