Smile.io incident

The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.

Minor Resolved

Smile.io experienced a minor incident on June 3, 2026 affecting Points & Activity Processing, lasting 4h 38m. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 01:34 PM UTC
Resolved
Jun 03, 2026, 06:13 PM UTC
Duration
4h 38m
Detected by Pingoru
Jun 03, 2026, 01:34 PM UTC

Affected components

Points & Activity Processing

Update timeline

  1. identified Jun 03, 2026, 01:34 PM UTC

    We’ve identified intermittent Shopify API access affecting our systems and are working to resolve it.

  2. resolved Jun 03, 2026, 06:13 PM UTC

    The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.