Smile.io incident
The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.
Resolved after 4 hours 38 minutes, affecting Points & Activity Processing, on June 3, 2026.
The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.
Affected components
Update timeline
- identified Jun 03, 2026, 01:34 PM UTC
We’ve identified intermittent Shopify API access affecting our systems and are working to resolve it.
- resolved Jun 03, 2026, 06:13 PM UTC
The issue has been resolved on Shopify’s end: (https://www.shopifystatus.com/) We expect that some orders placed during the incident window may not have awarded points immediately. Those points should be awarded later today as we catch up on any missed activity.
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