SmartWaiver incident

Slow SMS and email verification sending

Resolved after 19 days 2 hours, on August 27, 2025.

resolved Sep 15, 2025, 06:53 PM UTC

The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.

Started
Aug 27, 2025, 04:09 PM UTC
Resolved
Sep 15, 2025, 06:53 PM UTC
Duration
19d 2h
Detected by Pingoru
Aug 27, 2025, 04:09 PM UTC

Update timeline

  1. resolved Sep 15, 2025, 06:53 PM UTC

    The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.

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