Degraded Performance detected on status page
Affected: Overall
SmartWaiver Outage History
SmartWaiver is up right nowSmartWaiver had 15 outages in the last 2 years totaling 5025h 53m of downtime — averaging 0.6 incidents per month.
There were 15 SmartWaiver outages since August 27, 2025 totaling 5025h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Signed waivers delay
Timeline · 1 update
- resolved Apr 16, 2026, 04:48 PM UTC
We've now resolved the incident. Servers are caught up and waivers are processing as expected. Thanks for your patience.
System Instability
Timeline · 1 update
- resolved Mar 18, 2026, 02:37 AM UTC
We've now resolved the incident. Thanks for your patience. You may need to clear your browsers chache if you are still running into issues accessing the site. Please reach out to support at [email protected] if issues persist.
Temporary Watermark on Signed Waivers
Timeline · 1 update
- resolved Feb 18, 2026, 06:52 PM UTC
We've now resolved the incident. Thanks for your patience.
Unable to add Event Managers to Events
Timeline · 1 update
- resolved Feb 02, 2026, 04:26 PM UTC
We've now resolved the incident. Thanks for your patience.
Waiver Publishing issues
Timeline · 1 update
- resolved Jan 29, 2026, 03:10 PM UTC
We've now resolved the incident. Thanks for your patience.
Payments Issues
Timeline · 1 update
- resolved Jan 28, 2026, 09:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Intermittent Issue Viewing Signed Waiver PDFs
Timeline · 1 update
- resolved Dec 30, 2025, 09:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Signed waivers delayed from appearing in the console
Timeline · 1 update
- resolved Dec 09, 2025, 01:58 AM UTC
We've now resolved the incident. Thanks for your patience.
Post-server update issues
Timeline · 1 update
- resolved Dec 15, 2025, 09:17 PM UTC
We've now resolved the incident. Thanks for your patience.
CSV Data Exports
Timeline · 1 update
- resolved Dec 08, 2025, 09:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Pre-waiver video playback issues in the Kiosk app
Timeline · 1 update
- resolved Apr 16, 2026, 04:49 PM UTC
We have rolled out a new video playback feature. Its currently in Beta, if you would like to help us test it, please email us at [email protected] and we will be happy to enable it for you. Thank you for your patience as we worked through this.
AWS Outage
Timeline · 1 update
- resolved Oct 21, 2025, 12:54 PM UTC
AWS have resolved the incident. Thanks for your patience.
Site Redirect
Timeline · 1 update
- resolved Sep 22, 2025, 08:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Slow SMS and email verification sending
Timeline · 1 update
- resolved Sep 15, 2025, 06:53 PM UTC
The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.