SmartWaiver Outage History
SmartWaiver is up right nowPingoru has recorded 23 incidents for SmartWaiver: 15 in the last 12 months and 0 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 53 of 720 (7%) |
| May 2026 | 1 | 412 of 744 (55%) |
| June 2026 | 0 | 209 of 720 (29%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 521 (0%) |
Incidents, newest first
Major July 8, 2026 We're investigating Waiver Processing Delays 8m
Started Jul 08, 2026, 10:29 PM UTC· resolved Jul 08, 2026, 10:37 PM UTC
- investigating Jul 08, 2026, 10:29 PM UTC
We're continuing to investigate an issue affecting waiver processing. While processing initially recovered, we've identified that the issue has persisted and are actively working to restore normal performance. Thank you for your patience as we work to resolve this.
- resolved Jul 08, 2026, 10:37 PM UTC
Waiver processing has been fully restored and is now operating normally. We identified and resolved the underlying issue that was causing processing delays. Any waivers submitted during the incident have been successfully processed, and no waiver data was lost. Thank you for your patience while we worked through this issue.
Major July 8, 2026 Investigating Waiver Processing Delays 1h 55m
Started Jul 08, 2026, 04:26 PM UTC· resolved Jul 08, 2026, 06:22 PM UTC
- investigating Jul 08, 2026, 04:26 PM UTC
We are investigating the speed of waivers processing for all customers and increasing the queue size so that waivers will process as quickly as possible.
- investigating Jul 08, 2026, 05:44 PM UTC
We've fixed the core issue, and are waiting for things to recover. Processing time has improved significantly to < 2 minutes. We're exploring the best permanent solution to prevent this from occurring in the future.
- resolved Jul 08, 2026, 06:22 PM UTC
Waivers are now processing in real time. We identified a segment of waivers that were failing to process, thus holding up the queue. We're working to remediate this from happening in the future. Thank you for patience as we worked to resolve this issue!
Major May 26, 2026 Data Exports Error 43d 4h
Started May 26, 2026, 04:43 PM UTC· resolved Jul 08, 2026, 09:08 PM UTC
- investigating May 27, 2026, 06:09 PM UTC
We've confirmed there is a problem, we're working to resolve it.
- resolved Jul 08, 2026, 09:08 PM UTC
We've now resolved the incident. Thanks for your patience.
Minor April 28, 2026 Degraded Performance detected on status page 154d 2h Overall
Started Apr 28, 2026, 08:35 PM UTC· resolved Sep 29, 2026, 11:34 PM UTC
No vendor updates were posted for this incident.
Major April 16, 2026 Signed waivers delay 1h 13m
Started Apr 16, 2026, 03:34 PM UTC· resolved Apr 16, 2026, 04:48 PM UTC
- resolved Apr 16, 2026, 04:48 PM UTC
We've now resolved the incident. Servers are caught up and waivers are processing as expected. Thanks for your patience.
Major March 18, 2026 System Instability 2h 12m
Started Mar 18, 2026, 12:25 AM UTC· resolved Mar 18, 2026, 02:37 AM UTC
- resolved Mar 18, 2026, 02:37 AM UTC
We've now resolved the incident. Thanks for your patience. You may need to clear your browsers chache if you are still running into issues accessing the site. Please reach out to support at [email protected] if issues persist.
Major February 18, 2026 Temporary Watermark on Signed Waivers 51m
Started Feb 18, 2026, 06:01 PM UTC· resolved Feb 18, 2026, 06:52 PM UTC
- resolved Feb 18, 2026, 06:52 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 29, 2026 Unable to add Event Managers to Events 3d 22h
Started Jan 29, 2026, 06:16 PM UTC· resolved Feb 02, 2026, 04:26 PM UTC
- resolved Feb 02, 2026, 04:26 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 28, 2026 Waiver Publishing issues 17h 17m
Started Jan 28, 2026, 09:52 PM UTC· resolved Jan 29, 2026, 03:10 PM UTC
- resolved Jan 29, 2026, 03:10 PM UTC
We've now resolved the incident. Thanks for your patience.
Major January 28, 2026 Payments Issues 4h 10m
Started Jan 28, 2026, 05:37 PM UTC· resolved Jan 28, 2026, 09:47 PM UTC
- resolved Jan 28, 2026, 09:47 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 29, 2025 Intermittent Issue Viewing Signed Waiver PDFs 1d 2h
Started Dec 29, 2025, 07:06 PM UTC· resolved Dec 30, 2025, 09:57 PM UTC
- resolved Dec 30, 2025, 09:57 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 9, 2025 Signed waivers delayed from appearing in the console 1h 8m
Started Dec 09, 2025, 12:50 AM UTC· resolved Dec 09, 2025, 01:58 AM UTC
- resolved Dec 09, 2025, 01:58 AM UTC
We've now resolved the incident. Thanks for your patience.
Major December 8, 2025 Post-server update issues 6d 22h
Started Dec 08, 2025, 10:50 PM UTC· resolved Dec 15, 2025, 09:17 PM UTC
- resolved Dec 15, 2025, 09:17 PM UTC
We've now resolved the incident. Thanks for your patience.
Major December 8, 2025 CSV Data Exports 13h 59m
Started Dec 08, 2025, 07:33 AM UTC· resolved Dec 08, 2025, 09:33 PM UTC
- resolved Dec 08, 2025, 09:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Major October 30, 2025 Pre-waiver video playback issues in the Kiosk app 167d 21h
Started Oct 30, 2025, 07:39 PM UTC· resolved Apr 16, 2026, 04:49 PM UTC
- resolved Apr 16, 2026, 04:49 PM UTC
We have rolled out a new video playback feature. Its currently in Beta, if you would like to help us test it, please email us at [email protected] and we will be happy to enable it for you. Thank you for your patience as we worked through this.
Major October 20, 2025 AWS Outage 1d 5h
Started Oct 20, 2025, 07:11 AM UTC· resolved Oct 21, 2025, 12:54 PM UTC
- resolved Oct 21, 2025, 12:54 PM UTC
AWS have resolved the incident. Thanks for your patience.
Major September 15, 2025 Site Redirect 7d 11h
Started Sep 15, 2025, 08:51 AM UTC· resolved Sep 22, 2025, 08:33 PM UTC
- resolved Sep 22, 2025, 08:33 PM UTC
We've now resolved the incident. Thanks for your patience.
Major August 27, 2025 Slow SMS and email verification sending 19d 2h
Started Aug 27, 2025, 04:09 PM UTC· resolved Sep 15, 2025, 06:53 PM UTC
- resolved Sep 15, 2025, 06:53 PM UTC
The slow SMS and email verification resend issues have been resolved with last night's server deployment. We identified an error in the code, causing these functions to hang in the system and return a blank error pop-up. The fix is live and tested to be successful. Thank you for your patience as we looked into this matter.
Major June 12, 2025 Waiver processing is down 5h 19m
Started Jun 12, 2025, 09:00 AM UTC· resolved Jun 12, 2025, 02:19 PM UTC
- resolved Jun 12, 2025, 02:19 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 2, 2025 Internal Server error pop-up 13h 49m
Started Apr 02, 2025, 11:09 PM UTC· resolved Apr 03, 2025, 12:59 PM UTC
- resolved Apr 03, 2025, 12:59 PM UTC
We've now resolved the incident. Thanks for your patience.
Major April 2, 2025 Internal Server Error Message 21m
Started Apr 02, 2025, 08:12 PM UTC· resolved Apr 02, 2025, 08:34 PM UTC
- resolved Apr 02, 2025, 08:34 PM UTC
We've now resolved the incident. Thanks for your patience.