SmartTech experienced a notice incident on August 28, 2025, lasting 1d 6h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 28, 2025, 04:19 PM UTC
We are currently experiencing a service disruption with our Splunk monitoring platform. While no direct customer impact has been identified at this time, our ability to detect and respond to potential service outages through automated alerting has been compromised. This temporary loss of monitoring visibility affects our operational oversight capabilities, and we are actively working to restore full functionality. All teams should remain vigilant for any service anomalies that would normally be captured through our standard monitoring protocols.
- investigating Aug 29, 2025, 05:22 PM UTC
We continue to experience delays with our Splunk monitoring platform, though some improvement has been observed. We have identified Splunk scheduler issues and have opened a support ticket with Splunk for resolution. No customer impact has been identified. Teams should continue manual monitoring until full automated alerting is restored.
- resolved Aug 29, 2025, 10:47 PM UTC
Our Splunk monitoring platform has been fully restored to normal operation. All automated alerting and monitoring capabilities are now functioning as expected. We will continue working with Splunk to prevent reoccurrence. Thank you for your patience during this incident.