SmartTech experienced a critical incident on September 18, 2025 affecting Access to premium features and AI Assist and 1 more component, lasting 2h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Access to premium featuresAI AssistCreating and editing lessonsDelivering lessonsImporting and exporting resourcesLesson PreviewsLink sharingLTI IntegrationPurchasing Lumio subscription via credit cardSign In
Update timeline
- investigating Sep 18, 2025, 04:18 PM UTC
We are currently investigating issue where Users can't login to Lumio. Lumio users may see a 'website is temporarily unavailable message'.
- monitoring Sep 18, 2025, 05:16 PM UTC
We believe the issue had been resolved and Users should be able to login to Lumio. We will continue to monitor the recovery.
- resolved Sep 18, 2025, 06:56 PM UTC
Issue is resolved. Users should be able to login to Lumio