Smartsheet incident

Issues Uploading Attachments Through WorkApps

Notice Resolved View vendor source →

Smartsheet experienced a notice incident on October 10, 2025 affecting WorkApps, lasting 7h 3m. The incident has been resolved; the full update timeline is below.

Started
Oct 10, 2025, 12:28 AM UTC
Resolved
Oct 10, 2025, 07:31 AM UTC
Duration
7h 3m
Detected by Pingoru
Oct 10, 2025, 12:28 AM UTC

Affected components

WorkApps

Update timeline

  1. investigating Oct 10, 2025, 12:28 AM UTC

    We are currently investigating reports of issues affecting attachment uploads through WorkApps. Our Engineering team is actively analyzing the cause of the problem and working on a fix to restore normal functionality.

  2. investigating Oct 10, 2025, 01:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 10, 2025, 02:36 AM UTC

    We are continuing to investigate this issue.

  4. identified Oct 10, 2025, 03:49 AM UTC

    We have identified the root cause of the issue affecting attachment uploads through WorkApps. Our Engineering team is actively working on deploying a fix to restore full functionality as soon as possible.

  5. monitoring Oct 10, 2025, 05:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 10, 2025, 07:31 AM UTC

    This incident has been resolved.

  7. postmortem Oct 10, 2025, 08:35 AM UTC

    **Post Incident Summary:** Beginning at approximately 12:52 PM PDT on October 9, 2025, some customers began experiencing issues uploading attachments through WorkApps. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 10:00 PM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.