Smartsheet experienced a major incident on October 14, 2025 affecting Attachments, lasting 4h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2025, 04:39 PM UTC
We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.
- monitoring Oct 14, 2025, 05:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2025, 09:10 PM UTC
This incident has been resolved.
- postmortem Oct 28, 2025, 05:43 PM UTC
Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.