Smartsheet incident

A few Smartsheet services are not sending out emails

Minor Resolved View vendor source →

Smartsheet experienced a minor incident on November 11, 2025 affecting Email Notifications, lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Nov 11, 2025, 12:19 AM UTC
Resolved
Nov 11, 2025, 01:22 AM UTC
Duration
1h 2m
Detected by Pingoru
Nov 11, 2025, 12:19 AM UTC

Affected components

Email Notifications

Update timeline

  1. investigating Nov 11, 2025, 12:19 AM UTC

    We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.

  2. investigating Nov 11, 2025, 12:19 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 11, 2025, 12:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 11, 2025, 01:22 AM UTC

    This incident has been resolved.

  5. postmortem Nov 19, 2025, 09:21 PM UTC

    On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.