Smartsheet incident
A few Smartsheet services are not sending out emails
Resolved after 1 hour 2 minutes, affecting Email Notifications, on November 11, 2025.
On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.
Affected components
Update timeline
- investigating Nov 11, 2025, 12:19 AM UTC
We are currently investigating some customer reports of not receiving one-time passcodes or password reset emails. Other email types have been reported as well. We will continue to provide frequent updates as we work towards resolution.
- investigating Nov 11, 2025, 12:19 AM UTC
We are continuing to investigate this issue.
- monitoring Nov 11, 2025, 12:37 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 11, 2025, 01:22 AM UTC
This incident has been resolved.
- postmortem Nov 19, 2025, 09:21 PM UTC
On Monday, November 10th, between 12:35 PM and 5:09 PM PST, some users experienced delays in receiving emails. This issue was identified as a regression caused by a recent deployment to our mailing service.We have rolled back the deployment, and email delivery has fully recovered. All queued emails are now being processed.
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