Resolved after 2 hours 39 minutes, affecting Smartsheet Login and Sheets, on May 27, 2025.
On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
Affected components
Update timeline
- investigating May 27, 2025, 06:03 PM UTC
We are currently investigating reports of intermittent access to Smartsheet. Users may experience difficulty logging in or accessing features.
- monitoring May 27, 2025, 06:23 PM UTC
We've identified an issue affecting access to Smartsheet and are beginning to see signs of recovery. Our team is actively investigating the root cause to ensure full stability.
- resolved May 27, 2025, 08:42 PM UTC
This incident has been resolved.
- postmortem May 28, 2025, 02:28 PM UTC
On May 27, 2025, at 9:50 AM PDT, some users experienced issues loading sheets or logging into Smartsheet. An issue with a temporary database table was identified and quickly addressed, restoring affected services by approximately 11:10 AM PDT.
Your product runs on more than Smartsheet
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services