Smartsheet incident
Google Cloud Service Incident affecting Smartsheet Functionality
Resolved after 4 hours 26 minutes, affecting Attachments and Smartsheet Brandfolder Integration and 1 more, on June 12, 2025.
On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:54 PM UTC
Smartsheet customers may encounter errors when attempting to upload, download, or process files using Brandfolder and File Library. Other Google-integrated features, including reCAPTCHA for login and Google Drive uploads, might also experience increased latency or error rates. Our operations team is actively monitoring the situation. We apologize for the inconvenience. https://status.cloud.google.com/
- investigating Jun 12, 2025, 07:08 PM UTC
We are continuing to investigate this issue.
- investigating Jun 12, 2025, 08:02 PM UTC
We are continuing to investigate this issue.
- identified Jun 12, 2025, 08:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jun 12, 2025, 09:04 PM UTC
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
- identified Jun 12, 2025, 09:06 PM UTC
Google Cloud's incident is resolving, and we're seeing our capabilities recover. Brandfolder is currently processing its queue of uploads.
- monitoring Jun 12, 2025, 09:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 12, 2025, 11:21 PM UTC
This incident has been resolved.
- postmortem Jun 13, 2025, 03:12 PM UTC
On June 12th, 2025, starting at approximately 10:50 AM PDT, we observed a spike in errors and increased latency across several of our core services. Our immediate investigation revealed that the issues were stemming from a service outage experienced by Google Cloud, one of our infrastructure providers. All affected services were fully restored by 1:40 PM PDT on the same day, following Google Cloud's resolution of their incident.
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