Smartsheet incident
Investigating errors with form submissions and sheets not loading
Resolved after 3 hours 30 minutes, affecting Sheets and Forms, on June 23, 2025.
Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated errors with some of our infrastructure and addresses these issues. The service fully recovered at 10:56 AM PT
Affected components
Update timeline
- investigating Jun 23, 2025, 04:48 PM UTC
We are currently investigating some customer reports of form submissions failing and sheets not loading. We will continue to provide frequent updates as we work towards resolution.
- monitoring Jun 23, 2025, 05:56 PM UTC
A fix has been implemented and we are monitoring to ensure continued stability.
- resolved Jun 23, 2025, 08:18 PM UTC
This incident has been resolved.
- postmortem Jun 25, 2025, 05:41 PM UTC
Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated errors with some of our infrastructure and addresses these issues. The service fully recovered at 10:56 AM PT
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